Shipping and Returns
Shipping Your Order
The Lethbridge Hurricanes are committed to providing prompt and reliable delivery. Our shipping policy will make your shopping experience convenient and worry-free. When placing your order, please consider the following:
- Credit card approval must be received prior to shipping your order.
- Business hours for the Lethbridge Hurricanes are Monday to Friday 9:00 AM to 4:30 PM. We are closed on statutory holidays. During June and July; the office is closed at noon on Thursdays and closed Fridays.
- Lethbridge Hurricanes takes the utmost care to ensure the accuracy and promptness of your order. We will comply to fulfill your order within 5 business days. Please note that orders made on a Saturday or Sunday will not be processed until Monday. If Monday is a holiday, the order will not be processed until Tuesday. Once your item(s) is confirmed to be available and your payment authorized, we ship your item(s) immediately.
- Delivery only occurs on regular business days and does not include holidays of our delivery carrier. Allow up to 10 business days for delivery by courier for the majority of communities.
- Our regular carrier, at the negotiated rate, will perform delivery. Should you desire a different method for earlier delivery, there may be an additional fee and you will need to contact us to make that special arrangement.
- Please provide a street address for courier service as most couriers are unable to deliver to a post office box address.
- There is a standard shipping cost of $35.00 for all out-of-province orders and $20.00 for all orders shipping in Alberta. Shipping is only available in Canada.
- Should you wish to have additional features added to your shipment such as delivery confirmation or time guarantee, please notify us by telephone or email prior to placing the order. This may result in additional charges.
- Please be available or have a responsible person available to sign and accept your order during business hours. If a delivery cannot be made, the carrier will provide instructions to receive your order (local warehouse, 2nd attempt, etc.).
Returning Your Order
We sincerely hope you find what you need at our website and are satisfied with our product. If for any reason you are not satisfied with your order, please contact the Hurricanes office (403-380-7505) for information on returning the item.
Questions and Concerns
Should you have any questions or require further information on shipping and returns, please email us at firstname.lastname@example.org or phone us at (403) 328-1986 Monday to Friday 9:00 AM to 4:30 PM. *With the exception of summer hours in June and July (please refer to the second bullet on this page).